Refund and Returns Policy

Effective Date: 06/22/2024

1. Introduction

At FINE TAMPA CIGARS LLC, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the nature of our products, which include degrosado tobacco, tobacco bundles, and accessories, we do not offer returns or exchanges. Please read this policy carefully before making a purchase.

2. No Returns or Exchanges

No Returns: Due to the perishable and consumable nature of our products, we do not accept returns. All sales are final once the order has been shipped. This policy helps us ensure that the products we deliver to our customers are fresh and of the highest quality.

No Exchanges: We do not offer exchanges for any products. Please ensure that you have selected the correct items before completing your purchase.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will require proof of the damage or defect, such as photographs, and a description of the issue. Our team will review your request and, if approved, we will provide a replacement or refund for the damaged or defective item.

4. Refunds

Refunds for Damaged or Defective Items: Refunds will only be issued for items that are approved as damaged or defective. Once your claim is reviewed and approved, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer.

5. How to Submit a Claim for Damaged or Defective Items

To submit a claim for a damaged or defective item, please follow these steps:

1. Contact us within 48 hours of receiving your order at sales@finetampacigars.com.
2. Provide your order number and a detailed description of the issue.
3. Include photographs of the damaged or defective item.
4. Our customer service team will review your claim and respond within 3-5 business days.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

FINE TAMPA CIGARS LLC
2501 W. Busch Blvd,
Tampa, Florida 33618
Call Us: (813) 461-3323
Email: sales@finetampacigars.com